We aim to provide flexibility, transparency, and value with every service while maintaining a fair and sustainable use framework. Below are the detailed terms of our Fair Use Policy, including usage limits, turn on/off flexibility, pause & cancel options, setup fee reapplication, and additional terms specific to the Pay-Per-Appointment model.

Usage Limits

1. Basic AI Voice Assistants (Deal 1):
   • Monthly Call Volume: Up to 1,000 inbound calls per month included under the fair use policy. Exceeding this may incur additional fees or require an upgraded plan.
   • Concurrent Calls: Limited to 5 simultaneous calls for quality assurance.
   • Usage Hours: 24/7 availability for incoming calls.
2. Dual AI Agent Solution (Deal 2):
   • Monthly Call Volume: Up to 1,000 inbound calls per month included under the fair use policy. Exceeding this may incur additional fees or require an upgraded plan. 
   • Engagements: Up to 3,000 combined voice and text interactions per month.
   • Concurrent Channels: Manages up to 10 simultaneous interactions (voice and text combined).
   • Usage Hours: Automatic AI Agents available 24/7; Text AI (social media and live chat) responds during defined hours (e.g., 9 AM – 9 PM) if no automatic response is added.
3. Pay-Per-Appointment AI Assistant (Deal 3):
   • Monthly Appointments: No limit of confirmed appointments per month.
   • Concurrent Calls: Handles up to 3 simultaneous calls.
   • Usage Hours: The assistant can respond to inbound calls 24/7.

Turn On/Off Flexibility

1. Notification Period:
   • Clients must notify us 48 hours in advance for reactivating the assistant. Expedited reactivation within 48 hours may incur a $50 fee.
2. Minimum On Period:
   • Service must be activated for a minimum of one full month per cycle. Partial months are billed as full months.
3. Reactivation Process:
   • Reactivated assistants will resume prior configurations unless clients request updates during the pause period. These updates may incur additional fees before reactivation. 

Pause Policy

1. Definition of Pause:
   • Pausing refers to temporarily deactivating the assistant while preserving all settings for future use.
2. Maximum Pause Duration:
   • Clients can pause the assistant for up to three consecutive months. Beyond this, the service will be considered canceled, requiring reactivation under cancellation terms.
3. Reactivation During Pause:
   • Reactivation within the pause period is seamless and incurs no additional fees.
4. Pause Fee:
   • A small maintenance fee ($20/month) may apply during the pause period to retain settings and data.

Cancellation Terms

1. Notice Period:
   • A minimum 30-day notice is required for cancellations. If notice is given mid-month, service will continue until the end of the billing cycle.
2. Setup Fee Reapplication:
   • Canceling clients must pay the full setup fee to reactivate the assistant. Setup fees waived or discounted during promotions will not carry over upon reactivation.
3. Data and Settings:
   • Upon cancellation, all data and configurations will be deleted. Clients can request a data export (if available) before termination.
4. Refund Policy:
   • Full refunds are only applicable under satisfaction guarantees (if specified).

Setup Fee Reapplication

1. Initial Setup Fee Waiver:
   • Clients who pause or cancel within the first 90 days can reactivate without a reapplication of the setup fee during this period.
2. After 90 Days:
   • Reactivation beyond 90 days requires the standard setup fee.
3. Second-Time Reactivations:
   • Clients reactivating for a second time after canceling will always be charged the standard setup fee.

Fair Use for Pay-Per-Appointment Model

1. Usage Focus:
   • This model is exclusively for appointment scheduling. Non-relevant calls or excessive long calls unrelated to booking may result in service restrictions or additional fees.
2. Appointment Volume:
   • Up to 300 appointments per month are included under fair use. Additional appointments may incur overage fees.
3. Call Restrictions:
   • Inbound calls can be handled 24/7.
   • Call redirection would be only available during work hours. 
4. Spam or Non-Qualified Leads:
   • The assistant will not engage with spam leads or unrelated inquiries. Pre-screening will filter irrelevant calls to maintain appointment quality.

Additional Notes

• Scalability: Clients exceeding fair use limits can upgrade to higher-capacity plans tailored to their needs.
• Performance Guarantees: Each deal includes guarantees to ensure client satisfaction (e.g., satisfaction guarantee, reliability guarantee, risk-free trial).