The Omnichannel AI Agent ROI Calculator helps you estimate the financial benefits of implementing an AI-powered agent that can handle both voice calls and text-based customer interactions (like SMS, web chat, and email) for your business. By inputting key details about your current operations across these channels, including interaction volumes, conversion rates, staffing costs, and AI solution costs, the calculator provides a clear projection of potential cost savings and additional revenue.

Here’s how it works:

1. Input Your Business Data:

   • Enter your monthly voice call and text interaction (conversation) volumes.
   • Provide your average revenue per sale and current human agent hourly costs.
   • Detail your current sales funnel performance (lead qualification, appointment booking, show-up, and sale rates) separately for voice and text channels.
   • Specify costs associated with the AI agent (setup, monthly fees, per-minute voice costs, text interaction costs).

2. AI Impact Simulation:

   • The calculator simulates the AI agent’s effect by:
     • Automating a percentage of your voice and text interactions (based on your “AI Handling Percentage” and “AI Autonomy” inputs), leading to direct labor cost savings.
     • Potentially improving your appointment booking and show-up rates for both voice and text channels (based on your “AI Performance Improvement” inputs).
     • Capturing revenue from previously missed voice calls.

3. Comprehensive ROI Calculation:

   • It calculates your baseline (current human-only) operational costs and revenue.
   • It then projects new costs (remaining human labor + AI system costs) and enhanced revenue (from improved funnel efficiency and captured opportunities) with the AI agent.
   • The Return on Investment (ROI) is determined by comparing these two scenarios.

4. Results Overview:

   • You’ll receive a detailed breakdown of:
     • Potential monthly and annual labor cost savings.
     • Potential monthly and annual added revenue (from both improved conversion rates and captured missed calls).
     • The total net financial gain (Year 1, after AI costs).
     • The overall estimated ROI percentage and the payback period for the AI investment.
   • Results are shown for the combined omnichannel effort and also broken down by voice and text channel impact where applicable.

This tool is designed to give you a data-driven estimate of the significant value an Omnichannel AI Agent could bring to your business by increasing efficiency and boosting revenue across all key communication channels.